Refund policy

Return & Refund Policy

At AapkaSamaan, we strive to ensure that you are completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in the same condition as received
  • Be in its original packaging with all tags intact
  • Have a valid proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [7 DAYS] of receiving your order.
Requests made after this period may not be eligible for a return or refund.

3. Return Process

To initiate a return:

  1. Email us at [sarwatniazi4@gmail.com] with your order details and reason for return
  2. Our team will review your request and provide return instructions
  3. Once approved, you can ship the item back to us

Please ensure the product is securely packed to avoid damage during transit.

4. Refund Process & Timing

  • Once we receive and inspect the returned item, we will notify you of the approval status
  • If approved, your refund will be processed within [IN 10 DAYS]
  • The amount will be credited to your original payment method

Please note: It may take additional time for your bank or payment provider to reflect the refund.

5. Exchange Policy

We offer exchanges for:

  • Defective or damaged items
  • Incorrect items received

If you need an exchange, please contact us at [sarwatniazi4@gmail.com], and we will assist you with the process.

6. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

  • Contact us within [2 DAYS] of delivery
  • Share clear photos/videos of the issue

We will arrange a replacement or full refund at no extra cost.

7. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (if applicable)
  • Personal care or hygiene products (if opened)
  • Items marked as non-returnable or on final sale

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • In such cases, we will cover the return shipping charges

9. Need Help?

If you have any questions about returns or refunds, feel free to reach out to us at [sarwatniazi4@gmail.com]. We’re always here to help and ensure you have a smooth shopping experience.